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Product offering
All care is taken to describe the items as closely as possible. The customer is responsible for their decision to purchase based on the description of the item. Changes in design and materials for improvement purposes, pictures and pricing as well as errors in description are excluded.
Quality
Our items are guaranteed for 2 months. If during this period, you find the item to be defect, please contact us. After this period, there is no guarantee. The guarantee does not cover:
• Use of the item in a non-conforming manner
• Repairs by a shoemaker or personal attempts of repair
Reservation of performance in case of goods not being available
If goods you ordered are not available within 3 months of your order we can withdraw from the purchase agreement even if we have confirmed acceptance of your order. If we withdraw from the purchase agreement we will immediately inform you of this and will immediately refund the payment already paid by you for these goods.
Delivery
Items ordered through the VeryFine webshop will be delivered to the address entered by you on our site. All orders (and backorders) will be sent by Swiss Post. Please refer to our postage costs table for more information. Should VeryFine.ch not be able to deliver your order within 14 days, you will be contacted by email or phone. This excludes custom orders as delivery for those is generally between 6-8 weeks.
Refunds/Swaps
We will do our utmost to ensure that you have the correct information to order the correct item. In general we do not accept returns due to errors in ordering. Items that have been incorrectly ordered can be exchanged only with prior approval from VeryFine. All items where an additional fee of 15.- for a special heel, width or colour is added are customised orders and cannot be returned or exchanged. The customer bears the return postage costs. Items approved for exchange are to be returned within 5 days with the delivery receipt in their original packaging, undamaged and unworn. We will not accept returns after 5 days.
Exclusions from exchanges or refunds are:
Returns without prior approval from VeryFine
Used, worn, damaged or incomplete items
Custom orders or specially made items
Credits
A credit will be issued in the event that an item is defect or incomplete and the above conditions apply. Please retain your delivery receipt and contact us to arrange for a credit.
Payment
Goods will only be posted only once full payment has been made. We accept payment for items by direct transfer Postcard or credit card (Mastercard/ Visa) via Postfinance. If payment is denied through our partner Postfinance, the order will not be processed. Please note that you should write your name on the bank transfer, so that payment can be tracked. Cash payments can be made only with prior agreement from Veryfine.
Intellectual Property
Items ordered remain the property of VeryFine until they are fully paid for. We reserve the right to submit a claim to the retention of title register. If a customer payment fails to clear, we reserve the right to hold the item until such that the payment has cleared.
Copyright
VeryFine reserves all rights for every design, text and graphics on their web page. Copying or other reproductions of the web page or parts thereof are only permitted for the purpose of ordering a customised item with VeryFine. The name VeryFine, all sidebars, navigation bars, graphics and button symbols are registered trademark, trademarks or protected brands of VeryFine. All other trademarks quoted on this web page, product names or company names or logos are the sole property of the respective beneficiaries. VeryFine reserves the property rights and copyrights on pictures, drawings, calculations and other documents. Explicit written approval from VeryFine is required prior to passing on information or data to third parties. VeryFine.ch reserves the right to alter their catalogue offering and prices.
Legal right and applicable law
The Agreement shall be governed by Swiss law and the parties irrevocably submit to the exclusive jurisdiction of the Swiss courts. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.
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