| 1. How to contact us? |
Our office/showroom address:
Talacker 42,
8001 Zürich
Tel: 044 500 1014
Email: sales@veryfine.ch
|
| last updated - 2012-04-04 10:38:03 |
|
 |
| 2. Do you have a shopfront? |
At the moment we sell online or at dance events and dance schools where we display our shoes.
We now have an office in the heart of Zürich at Talacker 42 where we have a few models to try and/or purchase.
Our opening hours are:
Wednesday to Friday: 11:00-13:00; 14:00-18:00
Other days by appointment
|
| last updated - 2012-04-04 10:40:58 |
|
|
| 3. I have forgotten my password! |
| If you have forgotten your password, you can easily retrieve it with our Password function. Just click on the Password forgotten button and enter your email address. A temporary password will be sent to the email address. Please log in using that password and then change it to your own under the my account section. |
| last updated - 2012-04-04 10:32:18 |
|
|
| 4. How do I change my address details in my Veryfine account? |
| In the My Account section, after you have logged in, you can access and change your registered personal details at any time. |
| last updated - 2012-04-04 10:32:30 |
|
|
| 5. How do I pay for my order? |
All prices displayed on Veryfine.ch include appropriate tax for Switzerland.
We accept Postfinance, Visa, Mastercard, Paypal and payment by invoice/payment slip (in Switzerland). Please select the appropriate credit card in the order process and fill in the required credit card details. Your credit card will be debited shortly after the confirmation of your order.
Orders made with invoice/payment slips must be paid up front so that the order is processed. We will only process orders after payment has been made.
Postal account - CHF
Veryfine Schweiz
Sabra Veronesi
8606 Greifensee
Account nr: 87 513 697-0
BIC: POFICHBEXX
IBAN CH91 0900 0000 87513697 0
Post account - EUR
Veryfine Schweiz
Sabra Veronesi
8606 Greifensee
Konto nr: 91-88446-2 EUR
IBAN CH11 0900 0000 91088446 2
BIC: POFICHBEXX
The purchase of Veryfine products takes place at Veryfine Schweiz with main office in Switzerland. Please note that credit card institutes may charge additional costs, based on the purchase value (approx. 1-2%) for purchases by credit card made abroad. |
| last updated - 2011-05-31 11:54:54 |
|
|
| 6. What are the advantages of registering? |
| Speed up online shopping by storing your personal information
- Your favorite products will stay in your shopping cart until you remove them.
- View your order status at any time
Details entered when registering are protected by your personal password. Please keep this password safe.
With your username and password, you can place orders faster and more efficiently in the Veryfine Online Shop.
The option for registration is available in the My Account section in the top navigation bar of the Veryfine homepage. |
| last updated - 2012-04-04 10:32:11 |
|
|
| 7. How do I order? |
Shopping for Veryfine products has never been easier! Choose from the wide variety of Veryfine products in the comfort of your own home or even onthe road via iPhone or iPad!
Shopping cart
Use the Shopping Cart as you would in a shop: Click on the Veryfine products you would like to buy, and they are placed in your cart. Should you change your mind, you can remove a product at any time, by ticking the box and clicking on update. You are not obliged to buy a product in the shopping cart!
- Adding a product to the Shopping cart:
If you would like to buy a product just click on the "Buy now" button.
- Viewing the Shopping cart:
You may view your Shopping cart at any time.
-Changing the number of products in your Shopping cart:
If you would like to buy more than one of the same product, simply change the amount in the display on your Shopping cart by typing in the number you want and then click on update. The content of your Shopping cart is updated automatically.
-Removing products from your Shopping cart:
Please click on the "Refresh" button in the Shopping cart view.
As long as a product remains in the Shopping cart, your order hasn't been placed. |
| last updated - 2011-08-10 18:48:36 |
|
|
| 8. What constitutes a customised shoe? |
| Customised shoes are any shoe where a change is made to the standard model in heel height or width, where we add a small surcharge of CHF 15.
The shoe is made individually to your specifications and has a longer delivery timeframe. Please read the conditions of sale for these shoes. |
| last updated - 2012-04-04 10:32:39 |
|
|
| 9. How and where can I see my orders? |
| You can check the status of your order after logging on at any time by clicking on “My Account” – “ Orders”.
View the status of all your orders as well as your bonus points balance at a glance |
| last updated - 2012-04-04 10:32:54 |
|
|
| 10. What are the delivery times? |
| Deliveries for paid and confirmed orders will usually take place within 10-14 working days in Switzerland. The delivery time could vary for international deliveries. You will be informed if your delivery is delayed. Custom orders are usually delivered within 8 weeks. Please note that we cannot be held accountable for delays caused by the postal service or customs processes. |
| last updated - 2011-08-10 19:18:40 |
|
|
| 11. Where do I fill in the promocode/ giftvoucher code? |
| If you have received a giftvoucher or have a promocode, please fill it in on the payment page in the shop in the giftvouchers or promocode field. The amount will be automatically deducted from your order and you will be able to see it listed at the final confirmation page of your order. |
| last updated - 2011-08-10 18:51:18 |
|
|
| 12. Internatioal deliveries - fees and charges/Drop ship orders |
| Additional charges for customs duties and VAT (Tax) may be charged on international deliveries by your local authorities or post office. Please inform yourself of these as they vary from country to country. Veryfine can send packages to any country, but takes no responsibility for additional charges once the package has left Switzerland. |
| last updated - 2011-08-10 19:11:31 |
|
|
| 13. What do I do when I haven't received my delivery? |
| Please check with neighbours or with your local post office, as your package may be too big for you postbox and will be kept at the postoffice until you collect it.
If you haven't received your package 2 weeks after we sent our confirmation of expedition email, please contact us via the contact page on our website. Please enter your name and telephone number so that we can contact you. Many thanks |
| last updated - 2010-10-27 14:34:07 |
|
|
| 14. Questions about repairs and guarantee |
| Please read our terms and conditions for our guarantee.
For repairs, please contact us via our contact page on our website. Please enter your name, email address and telephone number so that we can contact you. |
| last updated - 2011-08-10 19:11:59 |
|
|
