Summary of the conditions of sale - please read

1. Registration / customer account
A customer account is created when ordering. Orders via "guest account" are not possible. Data protection 

2. Prices & additional costs

The displayed prices are final prices including 7.7% Swiss VAT & shipping within Switzerland.

2a. Late payments for orders with invoices 
For late payments (over 10 days of the following month, we charge a reminder fee of Sfr 5. for the first payment reminder & thereafter any additional charges for debt enforcement. All costs are at the expense of the buyer.

3. Orders from the EU
Please inform yourself about customs and VAT in your country. These are not listed in the total price, as they are country dependent. 

4. Delivery
Your order will be delivered by the Swiss Post. We are not liable for packages that are lost or stolen from postboxes.

Online orders all come to our store first and are then forwarded. Delivery times vary between manufacturers as they are located in different countries. We will do our best to deliver your order within 14 days. Delivery time is 2-4 days after reaching our store.

5. Extension of 
delivery time
If Veryfine is unable to deliver within the specified time, you will be informed by email or telephone. If ordered items are not deliverable within 3 months, you will be informed and you can decide if you want to wait or not.

6. Warranty 
We give a guarantee of 2 months on our goods. If an article should show defects within this period, a repair will be suggested in the first place and if this is not possible, the article will be replaced.

7. Right of return 
You have 15 working days after receipt to return the items. After that the right of return expires. Only items in perfect condition will be accepted as returns. The return postage are carried by the customer. 

8. Refunds 

As a sole trader with an online shop, we offer a shipping service, not a shopping selection service.

We charge a return fee of Sfr 9.- per pair of shoes. (excludes exchanges) This will be deducted from the final refund amount. 

Outlet shoes can be returned. You will receive a voucher, not a refund. Vouchers are valid for 1 year.

For orders from abroad the shipping costs are not refundable. Please contact us before returning from the EU, as we have a receiving address in the EU. 

9. Exceptions to refund
Accessories and custom-made shoes are not refundable. 

10. Vouchers & promocodes & promotions

Gift vouchers are not paid out in cash.

10.2 Gift vouchers and promocodes are redeemed during the ordering process. They cannot be subsequently credited.

10.3 Gift vouchers can be redeemed at Veryfine at any time and within one year. The validity of promotions and promocodes varies and is defined by Veryfine Switzerland.


10.4 Gift vouchers and promocodes with expiry dates are only valid during the specified period and cannot be cumulated. 

10.5 If the credit balance of a gift voucher is not sufficient for the order, the difference can be made up with the payment options offered. 

11. Place of jurisdiction

The contracts concluded under these GTC are subject to Swiss law, excluding any reference to foreign law. The UN Convention on Contracts for the International Sale of Goods shall not apply.


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