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I have a faulty product? what do I do?

How do I get my money back?

I would like to order another model or colour - how do I do this?

What are the exchange conditions?

How long do I have to return goods?

I haven't received my package. What should I do?

How can I track my package?

Do you ship internationally? What are the rates?

What are the shipping cost?

When will I receive my order?

My gift voucher amount is not enough to cover the total amount of my order. What can I do?

I forgot to put in the promocode or gift voucher code in my order. What can I do?

Can I use more than one gift voucher or promocode per order?

How long are gift vouchers and promocodes valid for?

I received a gift voucher - how can I redeem it?

How fast will I receive the gift voucher?

Can I order a gift voucher for shoes?

Bank account details for payments to Veryfine Schweiz

Can I get an invoice and payment slip sent to me?

Are my credit card details safe?

What payment methods does Veryfine accept?

How do I see what I ordered?

How do I place an order?

What are the conditions for special orders?

How do I choose a fitting dance shoe and how do I care for it?

How does the serach function work?

Sizing guide for mens shoes

Sizing guide for ladies shoes

I would like to delete my customer account

How do I manage ma favourite products?

Where can I see my purchased vouchers?

How do I change my personal data?

How do I add a new address in my Veryfine Account?

Where can I find my returns?

Where can I find my previous orders?

How do I manage my Veryfine account?

Is my personal information safe?

I forgot my password. How can I reset it and get a new one?

Do I need to register or login to look at this website?

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