Return policy

There is a general right of exchange within 15 working days after complete receipt of the order. 

You can return the goods directly to the shop (opening hours) or send them back by post (Economy B post only please). Only items in perfect condition will be accepted back. Please take care not to stain the sole of the dance shoes when trying them on. We will not refund the purchase price for items with signs of wear.

Exchanges:  

Please order again in our online shop.  As all brands have different measurements, please let us know your foot length and circumference in the comment field or contact us directly. We will be happy to advise you.

Returns (no exchange): 

For returns, we reserve the right to withhold 10% of the original purchase price to cover handling costs.
A credit note will be issued back to the original payment method, once the goods have been received and checked in shop. 

Our shop address: 

Veryfine Switzerland,
Zaehringerstrasse 26,
8001 Zurich

Exceptions

The following items are completely excluded from return FootPetals (opened), shoe care products & custom-made shoes with chargeable options. (e.g. special heel height, width, colour).


Return of outlet & clearance shoes

Reduced items can be returned, however there is no refund, instead a voucher minus the original shipping fees for the value of the items will be placed on your Veryfine account. The conditions for vouchers are included in the T&Cs.